Quality and Information Security Policy

We are dedicated to delivering high-quality, skilled support services to our clients, while safeguarding the confidentiality, integrity, and availability of all entrusted information assets.

Our Commitment

• To consistently meet or exceed customer expectations by deploying reliable and skilled human resources who deliver quality-driven support services.
• To ensure the protection of client and internal information assets against unauthorized access, disclosure, alteration, or destruction—whether handled onsite or remotely.

Our Objectives

• Maintain an effective Quality Management System (QMS) and Information Security Management System (ISMS) aligned with the requirements of ISO 9001; ISO 27001 framework and where applicable TISAX assessment objectives.
• Continuously improve the effectiveness of our processes and services and enhance customer satisfaction through customer feedback, internal audits, corrective actions, and management reviews.
• Comply with applicable legal, regulatory, and contractual requirements, including customer-specific security obligations and data protection needs.

Our Responsibilites

• Provide leadership, resources, and strategic direction to uphold this policy and ensure its alignment with our business context.
• To ensure all employees, contractors adhere to quality procedures and security practices, safeguarding customer information, and reporting potential nonconformities or security incidents promptly.
• To ensure all team members are aware, trained, and accountable for their role in supporting our commitment to quality and information security.

Policy Updates

This policy is reviewed periodically to ensure it remains relevant to our operations, customer needs, and the evolving threat landscape.

The Policy serves as a framework for setting and reviewing quality, information security objectives and provides the foundation for our commitment to excellence.